How to Cancel a Yankee Candle Order

All orders placed with the Yankee Candle company are considered incomplete until the orders leave the warehouse. The company realizes that a customer may change an order or a candle may become unavailable. If a candle becomes unavailable, the company will give you the option to cancel your order or change it. According to the company's acknowledgment policy, your order won't become a legally binding contract until officially dispatched for delivery. Therefore, orders can be canceled at any time by you or the company until the order exits the warehouse.

Instructions

1. • 1

     Call 877-803-6790 in the U.S. Call 011-44-974-9300 if you are in the U.K. Speak with a customer-service representative, explaining that you wish to cancel your order.

   • 2

     If you are unable to reach the company by phone, you may email Yankee Candle at [email protected]

   • 3

     Write down the name of the customer service representative you speak with and a confirmation number of the cancellation.

   • 4

     Print out a copy of the confirmation email that states that your order was canceled.